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If you are experiencing problems with accessing one or more of our student services, you can usually resolve these issues by changing your Student Email password.

Affected services

Tip

Refer to the Account Map to see which services use your Student Email.

If you know your password…

Please visit this help article.

Reseting your Forgotten CSU

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Password for Email / Network Services

Reset it yourself

  1. Visit https://passwordreset.microsoftonline.com/

  2. Enter your CSU email address (eg. john.doe@my.clarkssummitu.edu)

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Info

TIP

Inside your Office 365 account complete the email security questions setup so you can reset your own CSU Office 365 account password. To update your Security Info visit https://account.microsoft.com/security.

Request CSU Help

  1. Visit Visit

    1. Students: https://student.clarkssummitu.edu/

    2. Employees: https://employee.clarkssummitu.edu/

  2. Click Request a password reset.

  3. Enter your into the Email

    1. Your full legal name

    and the
    1. An alternate email address for us to reply to

    2. The last four digits of your SSN

    into the email that opens.
  4. Send the email (to helpdesk@clarkssummitu.edu).

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