Shared or delegated mailboxes will not auto appear for Outlook for Mac or in the web versions. Please follow the appropriate directions to add them manually. |
In some case the automation option does not work or is not an option (e.g. mailboxes given permission via Outlook by the mailbox owner or IT via scripts).
To open another user's mailbox, you can12:
If you use Outlook for iOS or Outlook for Android, you can add a shared mailbox you have permissions to access on Outlook Mobile.
To access a shared mailbox on a mobile device, use the following steps.
Sign in to your primary account in Outlook for iOS or Android.
Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox.
If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox.
After the account setup process completes, the shared mailbox will display in your account list in Outlook for iOS or Outlook for Android.
To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account.
Use this method if you are a delegate for another user’s mailbox or when you have permissions to several folders in a shared mailbox. You can also use this method when you have full access permissions to a mailbox.
To open the shared mailbox:
In the Tools menu, choose Accounts, and select the account that has access to the mailbox.
Select Delegation and Sharing
Choose Shared With Me tab
Choose + to add a shared or delegated mailbox
Note: If you have permissions to custom folders in the mailbox but not to the top-level mailbox folder, the custom folders will not appear in the folder list. Only default folders that you have permissions to, such as Inbox, Sent Items, Deleted Items, and Calendar, will appear in the folder list without top-level mailbox folder permissions.
Alternatively, you can also go to File > Open > Shared Mailbox, to open a shared or delegated mailbox.