Issues that involve PHEAA plugins or OC/WebConnect will likely need to be resolved by an administrator.

Before you contact us:

Are you using Microsoft Edge on a Windows 11 PC?

Have you tried restarting your computer?

Have you configure the Internet Options

Open Microsoft Edge from a Windows 11 PC

Open the settings using the three horizontal dots.

In settings do a search for "Internet Options"

Notice the add button section. In the first step a site as added. From the message in the "Internet Explorer mode pages" this may need to be done every 30 days.

Press the the box with the arrow and a new window should open.

In the Security Tab

Click the Trusted Sites green checkmark icon
Click the Sites button
Paste https://*.aessuccess.org to the Trusted Sites profile
Click Add, Close, Apply

In the Privacy Tab

Click the Sites button
Paste https://*.aessuccess.org to the popup blocking exceptions list
Click the Allow, OK, Apply
Click OK to close the window

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