Phone System Training Check Sheet

  1. Log into the Vonage website

    1. Go to https://app.vonage.com and login with the credentials emailed you. The credentials are case sensitive.

    2. Navigate through the site and become familiar with the layout. 

    3. Download the desktop app to your Office PC and install it.

      1. On a school owned PC, if you get a firewall questions, click the firewall messages cancel button and ignore it.

      2. Download site - desktop and mobile apps can be found here

      3. If canceling the permissions window does not work, email helpdesk@clarkssummitu.edu and we will arrange to install it.

    4. This is optional but very useful. Download the mobile app to your phone or tablet

  2. Complete the video training.

    1. Video

      1. VBC Mobile App Webinar

      2. VBC DesktopConnect Webinar + Yealink T46/T48 Desk Phones

    2. Alternate Video Training - Live interactive webinar

      1. Follow this link, Webinar Link

      2. Select Mobile App Features and Settings and End User Training

      3. For End User training select your phone (Yealink T46 or T48)

  3. Visit the links for additional guides

    1. This is a resource for your future needs.

    2. VBC Desktop and Mobile Apps

    3. Phones (Yealink T42, T46 or T48)

    4. Contact center

    5. Training Site for all of the Video and Guides

  4. Review and store the Phone manual

    1. This should have been left with your new phone

    2. An online PDF version can be found here at the Crib Notes page.

  5. Test out the features in the Desk Phone, Vonage computer and mobile apps.

    1. Until we move your phone number over to our new provider the apps and the desk phone are best used for internal 4 digit extension calling only 

    2. Try calling a CSU office from all of the calling options you now have.

  6. Setup your phone greetings

    1. Voicemail and voice prompts are easily configured via the desktop app. A mic will be needed, unless you have the app call your desk or mobile phone.

    2. The above training will have demonstrated how to do this.

    3. See Communications recommend voicemail message here.