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Manage Greetings via a Dial-in Call

Owned by Wesley Wilson
Last updated: Nov 16, 2023

This method is the only option for Call Groups (Department numbers).

For office extensions the changes can also be made from any of the Vonage apps.

Directions to change the Call Group Greeting

  1. Dial

    1. From via a Vonage App or Device 9265.

    2. From a non-Vonage system 570.585.9265

  2. Press *101

  3. Enter the mailboxes number’s greeting system you would like to change, followed by #.

  4. Enter the mailboxes PIN, followed by #.

  5. Call-in Options Tree

    Call Group Call-in Options Tree

  6. Select 4

  7. Select the relevant greeting option

    1. 1 - Unavailable

    2. 2 - Busy

    3. 3 - Name

    4. 4 - Out of Office

    5. 5 - Pin change)

  8. Select 1 to save the recording

If you set the Out Of Office greeting it will become active.

Be sure to go back to your standard greeting when you return.