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Corporate and Department Greeting Setup

Owned by Wesley Wilson
Last updated: Dec 02, 2022

Personal Extension?

All users should use the Vonage desktop app to record, upload, and manage their voicemail system greetings. Please refer to the Vonage Training Check Sheet on using the Desktop App or the Vonage Software Guides for help setting up your voicemail.

First write out your greetings.

Before moving ahead it is recommended you write out your greetings. Please review the department greeting script at this link, https://clarkssummitu.atlassian.net/wiki/x/B4CIe .

Call Groups and Virtual Assistants

Adding voicemail greetings to non-personal extensions can be done either on your own or by the help of IT. For doing it yourself see these directions, https://support.vonage.com/articles/answer/Change-Voicemail-Greeting-9809 .

For IT to assist you we have created a procedure to upload your greetings.

You will need to record the greeting by following the steps below. Then IT will upload your recording to your department’s number or personal extension.

Call Groups and Virtual Assistants

  1. Call your number to hear the current greetings.

  2. Write out your script for the extension screening announcement & voicemail greeting.

  3. Call 1509 record the announcement

    1. e.g. Call for Admissions; Call for Admissions Undergrad Online; Call for Financial Aid, etc…

    2. When you are done recorded press the # button

    3. Listen to the message, rerecord as needed

    4. Send it when you approve of the recording

    5. Hang up

    6. Email the tech helping you set this up when you are done recording each message. In the subject line please leave the following “Messages for extension [insert the number here]” and that is is for the voicemail greeting or the extensions screening message.