...

1. Verify that the course's term is complete.
   

   Tip
   title Tip
   This can usually be done by comparing the end date of the course to the end date of the school's term (College, Graduate, Seminary).

   
   

   Info
   As a reminder, the College Summer Term only runs for 8 weeks.

   
   

2. If the course finished before the end of the term:

   1. Students must wait until the end of the term to see their grades in the Student Portal grade book.

   2. Or, they can use one of the workarounds.

3. If the course and term are both complete:

   1. Submit an issue ticket to helpdesk@clarkssummitu SISHelpDesk@clarkssummitu.edu.

   2. Include:

      1. The name of the course.
      2. The full legal names of the affected studentsstudent(s).

Workarounds

1. All grades, even those that are not yet published to the grade book, can be found in the unofficial transcript.
   1. Go to https://portal.clarkssummitu.edu/.
   2. Click Student Portal Homepage.
   3. Login with your Student Portal credentials.
   4. Click Degree Audit in the menu at the top of the page.
   5. Click Unofficial Transcript in the Reports section.
   6. Download and open the file.
2. Visit the Schoology course and check for a grade.
3. Contact Registrar (Registrar@clarkssummitu.edu) or the professor for details on the grade.