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Before you contact us:

Are you using

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Microsoft Edge on a Windows 11 PC?

Have you tried restarting your computer?

Have you configure the Internet Options

Open Microsoft Edge from a Windows 11 PC

Open the settings using the three horizontal dots.

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In settings do a search for "Internet Options"

Notice the add button section. In the first step a site as added. From the message in the "Internet Explorer mode pages" this may need to be done every 30 days.

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Press the the box with the arrow Image Addedand a new window should open.

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In the Security Tab

1. Click the Trusted Sites green checkmark icon
2. Click the Sites button
3. Paste https://*.aessuccess.org in  to the Trusted Sites profile? (Gear Icon > Internet options > Security)Is 
4. Click Add, Close, Apply

In the Privacy Tab

1. Click the Sites button
2. Paste https://*.aessuccess.org in  to the popup blocking exceptions list? (Gear Icon > Internet options > Privacy)
3. Is aessuccess.org in the Compatibility View list? (Gear Icon > Compatibility View settings)
4. Have you tried restarting your computer?list 
5. Click the Allow, OK, Apply
6. Click OK to close the window