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Reseting your Forgotten CSU Password for Email / Network Services

Reset it yourself

  1. Visit https://passwordreset.microsoftonline.com/

  2. Enter your CSU email address (eg. john.doe@my.clarkssummitu.edu)

Password Policy

This new password must meet or exceed the following requirements:

  • At least 16 characters long

  • No use of your name, username, or birth date

Must pass 3 of the following 4 rules

  • At least one UPPERCASE letter

  • At least one lowercase letter

  • At least one number

  • At least one special character ( !@#$%^&*()-_+ )

Info

TIP

Inside your Office 365 account complete the email security questions setup so you can reset your own CSU Office 365 account password. To update your Security Info visit https://account.microsoft.com/security.

Request CSU Help

  1. Visit

    1. Students: https://student.clarkssummitu.edu/

    2. Employees: https://employee.clarkssummitu.edu/

  2. Click Request a password reset.

  3. Enter into the Email

    1. Your full legal name

    2. An alternate email address for us to reply to

    3. The last four digits of your SSN

  4. Send the email (to helpdesk@clarkssummitu.edu).