By now you should have completed the video and/or reading training on how to use your new phones. Please be sure your voice prompts and voicemail are setup as per Dena’s instructions. As a reminder the desktop app can easily update your voice prompts, voicemail greetings, and your VM pin code. The following is an example of what I have on file for our greetings.
All employees are asked to setup and maintain a personally recorded voicemail/phone greeting. As a personal touch, we ask each employee to record your full voicemail greeting.
Please do not use speaker phone when recording as that impacts the quality of the recording.
For help on setting up your voicemail it is recommended one completes the training check sheet or uses the Vonage Learning Center to find the voicemail setup directions.
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The Vonage desktop app can easily help you update your voice greetings, voicemail, and your voicemail pin code. Open the app and click on the personal circle in the upper left hand corner. If you have not added your image to the Vonage App it will display your initials. Then go to settings and select Voicemail. Follow any prompts necessary to complete the setup
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Please update your personal greeting using the script below or something similar to it. Please keep in mind, “What will be most helpful for the caller?” For Baptist Bible Seminary extensions please substitute “Clarks Summit University” with “Baptist Bible Seminary” in the following scripts. |
For EMPLOYEE phone extensions
OPTION #1
You have reached the desk of [YOUR NAME], [YOUR ROLE(s) or TITLE(s)] at Clarks Summit University. I am not able to take your call right now, but if you leave your name, number and a brief message, I will call you back as soon as soon as possible. Thank you.
OPTION #2:
You have reached the desk of [YOUR NAME] in the [OFFICE / DEPARTMENT NAME ] at Clarks Summit University. I am not able to take your call right now, but if you leave your name, number and a brief message, I will call you back as soon as soon as possible. If you have questions please ask. But please be sure you have completed the training. Most questions related to operations can be answered through the training sent out two weeks ago. Thank you.
For DEPARTMENTAL phone extension
You have reached the [NAME OF OFFICE] at Clarks Summit University. We are away from the desk right now. Please leave your name, number and a brief message and we will return your call as soon as we can. Thank you very much.