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Before moving ahead it is recommended you write out your greetings. Please review the department greeting script at this link, https://clarkssummitu.atlassian.net/wiki/x/B4CIe .
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Personal Extension?
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All users should |
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use the Vonage desktop app to record, upload, and manage their voicemail system greetings. Please refer to the Vonage Training Check Sheet on using the Desktop App or the Vonage Software Guides for help setting up your voicemail. |
First write out your greetings.
Before moving ahead it is recommended you write out your greetings. Please review the department greeting script at this link, https://clarkssummitu.atlassian.net/wiki/x/B4CIe .
Call Groups
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and Virtual Assistants
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Adding voicemail greetings to non-personal extensions can be done either on your own or by the help of IT. For doing it yourself see these directions, https://support.vonage.com/articles/answer/Change-Voicemail-Greeting-9809 .
For IT to assist you we have created a procedure to upload your greetings. Personal extensions can also take advantage of this, but we recommend you try the desktop app first.
You will need to record the greeting by following the steps below. Then IT will upload your recording to your department’s number or personal extension.
If using this for a personal extension setup, please see this as an exception not the norm. IT will not be able to upload in a timely manner personal greetings for everyone. Especially the Out of Office greetings which can change for each holiday or vacation the person is out of the office.
Call Groups and Virtual Assistants
Call your number to hear the current greetings.
Write out your script for the extension screening announcement & voicemail greeting.
Call 1509 record the announcement
e.g. Call for Admissions; Call for Admissions Undergrad Online; Call for Financial Aid, etc…
When you are done recorded press the # button
Listen to the message, rerecord as needed
Send it when you approve of the recording
Hang up
Email the tech helping you set this up when you are done recording each message. In the subject line please leave the following “Messages for extension [insert the number here]” and that is is for the voicemail greeting or the extensions screening message
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Employee Extensions
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Write out your script for the name & voicemail greetings. This includes the busy, no answer, and optional out of office greetings.
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Call 1509 record the name greeting
When you are done recorded press the # button
Listen to the message, rerecord as needed
Send it when you approve of the recording
Hang up
Email the tech helping you set this up when you are done recording. In the subject line please leave the following “Messages for extension [insert the number here]” and which of the 4 greetings you are referring to (name greeting, busy, no answer, and optional out of office greetings).
Repeat step 3 for each of the three greeting options as needed
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Name Greeting
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Busy Message
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Unavailable Message
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