If you are experiencing problems with accessing one or more of our student services, you can usually resolve these issues by changing your Student Email password.
Affected services
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Refer to the Account Map to see which services use your Student Email. |
If you
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know your password…
Please visit this help article.
Reseting your Forgotten CSU Password for Email / Network Services
Reset it yourself
Enter your CSU email address (eg. john.doe@my.clarkssummitu.edu)
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Inside your Office 365 account complete the email security questions setup so you can reset your own CSU Office 365 account password. To update your Security Info visit https://account.microsoft.com/security. |
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Password Policy
This new password must meet or exceed the following requirements:
At least 16 characters long
No use of your name, username, or birth date
Must pass 3 of the following 4 rules
At least one UPPERCASE letter
At least one lowercase letter
At least one number
At least one special character ( !@#$%^&*()-_+ )
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Request CSU Help
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TIP Inside your Office 365 account complete the email security questions setup so you can reset your own CSU Office 365 account password. To update your Security Info visit https:// |
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Click Request a password reset.
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Enter your full legal name and the last four digits of your SSN into the email that opens.
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Send the email (to helpdesk@clarkssummitu.edu).
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