If you are experiencing problems with accessing one or more of our student services, you can usually resolve these issues by changing your Student Email password.
Affected services
Refer to the Account Map to see which services use your Student Email.
If you know your password…
Please visit this help article.
Reseting your Forgotten CSU Student Email Password
Reset it yourself
Enter your CSU email address (eg. john.doe@my.clarkssummitu.edu)
Password Policy
This new password must meet or exceed the following requirements:
At least 16 characters long
No use of your name, username, or birth date
Must pass 3 of the following 4 rules
At least one UPPERCASE letter
At least one lowercase letter
At least one number
At least one special character ( !@#$%^&*()-_+ )
TIP
Inside your Office 365 account complete the email security questions setup so you can reset your own CSU Office 365 account password. To update your Security Info visit https://account.microsoft.com/security.
Request CSU Help
Click Request a password reset.
Enter your full legal name and the last four digits of your SSN into the email that opens.
Send the email (to helpdesk@clarkssummitu.edu).